Returns - RMA Procedure

Before returning any products to Metsys2.com you may wish to check for common issues, driver updates, bios updates (at own risk) and manuals for other settings on the manufacturers website, some of which are listed on the Warranty Contact Details page.

You can also obtain diagnostic and recalibration software from some of these and if you wish you may be able to complete an online RMA of your product, which may speed up the RMA process.

The procedure for returning items is as follows:

1. An 'Metsys2.com RMA Request' must be filled in, all details included. Incomplete forms may result in delaying your RMA authorisation. Items described as 'faulty' or similar will be rejected.
   Please note:  If the RMA form opens in your browser, you can right-click on the link to it and click "Save Target As" to download it.
    
2. This form should then be e-mailed to: returns@metsys2.com.
   
   Following authorisation, an RMA advice form will be e-mailed to you. Please attach this to the outer packaging of the RMA. Any RMAs that are returned to AOne without the advice sheet viewable WILL BE REJECTED.
    
3. For returned items:
   
   
   1. All static sensitive items (motherboards, CPUs, memory, HDD, etc) MUST be packaged in Anti-Static bags.
       
   2. All warranty stickers and serial numbers MUST be intact.
       
   3. All items must be adequately packaged.
       
   4. Items will be tested for the described fault only.
       
   5. Items found to be physically damaged, or fault due to misuse or mishandling, will be deemed 'Warranty Void'.
       
   6. Unauthorised goods WILL be rejected at the customer's expense (carriage back).
       
   7. A full credit for sample / SOR goods will only be given if the goods are within 30 days of invoice date (unless otherwise stated on invoice), and are in a resaleable condition.
       
   8. Non faulty items, except sample / SOR goods, returned for credit, must be received at Metsys2.com, in a resaleable condition, within 30 days of invoice date, and WILL incur a 25% restocking fee.
       
   9. A charge may be made where the described fault is not found.
       
   10. A full credit will only be issued for faulty items, if returned complete and intact within 30 days of invoice.
        
4. Items received by you with visible physical damage, must be reported to Metsys2.com within 5 working days, and signed for as 'damaged'.
    
5. For physically damaged cases, where outer packaging is intact, a period of 60 days will be deemed adequate time to report such damage. Repairs at the discretion of Metsys2.com.
    
6. Metsys2.com is not responsible for any data loss or non-delivery of goods. Receipt of postage is not proof of delivery.
    
7. Metsys2.com recommends all parcels returned are sent via a courier or special delivery.
    
8. METSYS2.COM DOESN'T OPERATE AN ADVANCE REPLACEMENT SERVICE.

Download RMA Form here.

Please note:

1. If the RMA form opens in your browser, you can right-click on the link to it and click "Save Target As" to download it.
2. The RMA form is an Excel spreadsheet. If you do not have Excel, you can download a free spreadsheet editor (Gnumeric) from Gnumeric - The Gnome Office Spreadsheet . The Windows compatible version can be found under the 'News' section, something like: 'new Win32 Build'. This worked fine when we tried it.